Cancellation Policy

At Book My Cab, we aim to provide a seamless and satisfactory experience. However, we understand that plans can change. This Refund Policy explains our guidelines for cancellations and refunds.

1. Refund Eligibility

To be eligible for a refund, you must:

  • Cancel your cab booking at least 1 day (24 hours) before the scheduled pickup time.

  • Ensure the booking was made through official Book My Cab channels (app, website, or customer support).

Refunds will not be provided for:

  • Cancellations made less than 24 hours before the scheduled pickup.

  • No-shows or instances where the rider fails to meet the driver at the designated pickup point.

  • Cases of misuse, fraud, or violations of our Terms of Service.

2. How to Cancel a Booking

To cancel your booking, you can:

  • Log in to your Book My Cab account and navigate to the “My Bookings” section.

  • Select the booking you wish to cancel and follow the cancellation process.

  • Contact our customer support at info@bookmycab.online or +91-8859447772.

Please retain the confirmation email or cancellation reference number for your records.

3. Refund Process

Once your cancellation is confirmed and deemed eligible, we will process your refund. The refund will:

  • Be credited back to the original payment method used for the booking.

  • Typically take 5-7 business days to reflect, depending on your financial institution.

If there are delays beyond this timeframe, please contact our support team.

4. Non-Refundable Fees

Certain fees are non-refundable, including but not limited to:

  • Service fees

  • Convenience fees

  • Any additional charges explicitly marked as non-refundable during booking

5. Exceptions

Refunds may be granted on a case-by-case basis for cancellations made within 24 hours if:

  • The driver fails to show up or cancels the ride.

  • There are exceptional circumstances (e.g., emergencies) and sufficient proof is provided.

6. Contact Us

For questions or concerns regarding cancellations or refunds, please reach out to us:

  • Email: info@bookmycab.online

  • Phone: +91-8859447772.

We appreciate your understanding and look forward to serving you again.